KPI

Workspace Web Edition provides the following options for managing KPIs:

kpi.displayed-kpis

• Default Value: An empty string.
• Valid Values: A comma-separated list of KPI names.
• Changes take effect: When the session is started or restarted.
• Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Enabling Agent View KPIs and Contact Center Statistic for more information.

kpis.skills.can-use

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Defines whether statistics are calculated for skills in the My Statistics view.