Workspace Web Edition Configuration Options

The Workspace Web Edition configuration options are described in the following topics in functionality-related sections, like Email, Voice, and so on. These options should all be set in the [interaction-workspace] section of your WS_Cluster application by using either Genesys Administrator or Configuration Manager.

• Accessibility
• Active Recording
• Agent Status
• Application
• Case Data
• Chat
• Co-browse
• Contact
• Contact Center Statistics
• Custom Modules
• Email
• Expression
• Facebook
• Feedback
• IM
• Interaction
• Interaction Preview (Toast)
• Intercommunication
• Knowledge Center
• KPI
• Login
• Main Window
• Outbound
• Rebranding
• Screen Recording Client
• Security
• Service Client API
• Standard Response
• Team Communicator
• Team Lead
• Twitter
• Update on Startup
• Views
• Voice
• Voicemail
• Web Engagement
• Workbin
• Overriding Interaction Workspace Options