Service Client API

service-client-api.accepted-web-content-origins

• Default Value: An empty string
• Valid Values: A comma-separated list of URLs or '*' — for example: 'http://my-web-server-1,http://my-web-server-2' or '*'.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the list of granted origins and allowed APIs that are used in the web extension views. You can filter requested API with the following self-explanatory keywords:
  • agent.get
  • agent.getStateList
  • agent.setState
  • agent.getState
  • interaction.getInteractions
  • interaction.getByInteractionId
  • interaction.getByBundleId
  • interaction.getByCaseId
  • interaction.setUserData
  • interaction.deleteUserData
  • voice.dial
  • voice.startCallRecording
  • voice.stopCallRecording
  • voice.pauseCallRecording
  • voice.resumeCallRecording
  • email.create

  For example, the value for the option service-client-api.accepted-web-content-origins could now be: http://my-web-server0, http://my-web-server1 (*), http://my-web-server2 (agent.*, voice.dial), http://my-web-server3 (agent.*, interaction.*)

  In this example, everything is allowed for the http://my-web-server0 and http://my-web-server1 domains, but for the http://my-web-server2 domain, only the following requests are allowed: 'agent.get', 'agent.getStateList', 'agent.setState', 'agent.getState', 'voice.dial', 'voice.startCallRecording', 'voice.stopCallRecording', 'voice.pauseCallRecording', 'voice.resumeCallRecording' and 'email.create'. So, in addition to filtering by origin, you can also filter by API with a wildcard in parentheses after the allowed origin.

  This option cannot be overridden and must be set in the WS_Cluster application.

service-client-api.rate-limit

• Default Value: 0
• Valid Values: An integer value greater than or equal to 0. Specify 0 for an unlimited rate.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the limit for the maximum number of requests per minute on the Service Client API. This option cannot be overridden and must be set in the WS_Cluster application.

service-client-api.rate-limit.<service-name>

• Default Value: 0
• Valid Values: An integer value greater than or equal to 0. Specify 0 for an unlimited rate.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the limit for the maximum number of requests per minute on a specific API request on the Service Client API. The <service-name> can be one of the following:
  • agent.get
  • agent.getStateList
  • agent.setState
  • agent.getState
  • interaction.getInteractions
  • interaction.getByInteractionId
  • interaction.deleteUserData
  • interaction.setUserData
  • media.getMediaList
  • media.setState
  • voice.dial
  • voice.startCallRecording
  • voice.stopCallRecording
  • voice.pauseCallRecording
  • voice.resumeCallRecording
  • email.create

  This option cannot be overridden, it must be set in the WSA Cluster Application.

service-client-api.rate-limit.<service-name>

• Default Value: 0
• Valid Values: An integer value greater than or equal to 0. Specify 0 for an unlimited rate.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the limit for the maximum number of requests per minute on a specific API request on the Service Client API. The value of <service-name> can be one of the following:
  • agent.get
  • agent.getStateList
  • agent.setState
  • agent.getState
  • interaction.getInteractions
  • interaction.getByInteractionId
  • interaction.deleteUserData
  • interaction.setUserData
  • media.getMediaList
  • media.setState
  • voice.dial
  • voice.startCallRecording
  • voice.stopCallRecording
  • voice.pauseCallRecording
  • voice.resumeCallRecording
  • email.create

  This option cannot be overridden and must be set in the WS_Cluster application.

service-client-api.rate-limit-quarantine-delay

• Default Value: 30
• Valid Values: An integer value greater than or equal to 0. Specify 0 for infinite quarantine delay.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the quarantine delay, in seconds, during which requests are ignored once the rate limit is reached. This option cannot be overridden and must be set in the WS_Cluster application.

service-client-api.user-data.read-allowed

• Default Value: *
• Valid Values: A comma-separated value list of user data keys to allow, or '*' to allow all keys. For example: Key1,Key2,Key3
• Changes take effect: When the session is started or restarted.
• Description: Specifies the list of keys that can be read in the user data. This applies to the userData property of the Interaction object returned by a function or an event.

service-client-api.user-data.write-allowed

• Default Value: *
• Valid Values: A comma-separated value list of user data keys to allow, or '*' to allow all keys. For example: Key1,Key2,Key3
• Changes take effect: When the session is started or restarted.
• Description: Specifies the list of keys that the interaction.setUserData() and interaction.deleteUserData() functions can write to in the user data.