Revision as of 13:39, August 10, 2017 by Djudge (talk | contribs) (Update with the copy of version: 8.5.0)
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Recording options

In the Recording section of the Contact Center Settings > Desktop Settings page, configure the following options:


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  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
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