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SIP Endpoint

Workspace Web Edition provides the following options for managing SIP Endpoints, such as the Genesys Softphone:

privilege.sipendpoint.can-use

  • Default value : false
  • Valid values : true, false
  • Change take effect : When the session is started or restarted.
  • Description : Enables use of Genesys Softphone. Depends on privilege.voice.can-use.

privilege.sipendpoint.can-change-microphone-volume

privilege.sipendpoint.can-change-speaker-volume

privilege.sipendpoint.can-mute-microphone

privilege.sipendpoint.can-mute-speaker

sipendpoint.uri

  • Default value:
  • Valid values: A correct URI
  • Change take effect: When the session is started or restarted.
  • Description : URI of the SIP endpoint.

sipendpoint.sip-server-address

  • Default value:
  • Valid values: Any valid IP address or host name
  • Change take effect: When the session is started or restarted.
  • Description: Address of the sip server and, optionally, the port using the <address>:<port> format. If the port is not specified, the Genesys Softphone uses DNS SRV resolution for the specified address.
In Business continuity environments, this option specifies the host name or IP address of the session border controller where the SIP REGISTER request will be sent by Workspace SIP Endpoint. If this option is empty, the SIP REGISTER request is sent to the address specified in the sip-address TServer option of the SIP Server that monitors the DN of this agent. In Business Continuity environments, this corresponds to the preferred site registration.
To set the Domain/Realm of your contact center instead of an IP address when Workspace SIP Endpoint tries to register through a session border controller (SBC) device, set the value of the this option to the FQDN of your domain instead of just the IP address.

sipendpoint.sip-server-address.peer

  • Default value:
  • Valid values: Any valid IP address or host name
  • Change take effect: When the session is started or restarted.
  • Description: Address of the peer sip server and, optionally, the port using the <address>:<port> format. If the port is not specified, the Genesys Softphone uses DNS SRV resolution for the specified address. Requires Genesys Softphone 8.5.400.08 or higher.
In Business Continuity environments, this option specifies the host name or IP address of the session border controller where the peer SIP REGISTER request will be sent by Workspace SIP Endpoint. If this option is empty, the SIP REGISTER request is sent to the address specified in the sip-address TServer option of the SIP Server that monitors the DN of this agent. In Business Continuity environments, this corresponds to the peer site registration.
To set the Domain/Realm of your contact center instead of an IP when Workspace SIP Endpoint tries to register through a session border controller (SBC) device, set the value of the this option to the FQDN of your domain instead of just the IP address.

sipendpoint.register-interval

  • Default value: 1500
  • Valid values: A correct integer
  • Change take effect: When the session is started or restarted.
  • Description: Interval in milliseconds between each register on the Genesys Softphone.

sipendpoint.register-max-attempts

  • Default value: 10
  • Valid values: A correct integer
  • Change take effect: When the session is started or restarted.
  • Description: Number of failed attempts allowed on check if register is done.

sipendpoint.ping-interval

  • Default value: 2000
  • Valid values: A correct integer
  • Change take effect: When the session is started or restarted.
  • Description : Interval in milliseconds between each ping of the Genesys Softphone.

sipendpoint.max-failed-ping

  • Default value: 5
  • Valid values: A correct integer
  • Change take effect: When the session is started or restarted.
  • Description: Number of failed pings allowed on Genesys Softphone.

sipendpoint.transport-protocol

  • Default Value: UDP
  • Valid Values: UDP, TCP, TLS
  • Change take effect : When the session is started or restarted.
  • Description: Specify whether UDP, TCP, or TLS is used for the SIP transport protocol.
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