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Genesys Softphone options

In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

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  • Usage of Genesys Softphone enables the use of Genesys Softphone.
  • Can change microphone volume allows the agent to control the volume of their microphone.
  • Can change speaker volume allows the agent to control the volume of their speaker.
  • Can mute speaker allows the agent to mute and unmute their speaker.
  • Can mute microphone allows the agent to mute and unmute their microphone.
  • Use Headset enables the use of a headset for voice calls.
  • Headset name specifies the name of the headset model if Use Headset is enabled.
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