Web Engagement Cluster:engagement:defaultEngagementChannel

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

defaultEngagementChannel

Default Value:
Valid Values: The name of an engagement channel that is known to the Engagement Logic strategy. The valid default values are proactiveChat and proactiveCallback.
Changes Take Effect: Immediately

Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the default Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.

Draft Option

No draft option