Web Engagement Cluster:pacing:optimizationGoal

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

optimizationGoal

Default Value: 3
Valid Values: An integer from 0 to 100
Changes Take Effect: After server restart

Specifies the percentage goal for the optimization target; the value you set for this option depends on the value you set for the optimizationTarget option. For example: No more than 3% of Abandoned interactions, or no less than a 75% Busy factor for the agents.

Draft Option

No draft option