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Web Engagement Cluster:pacing:proactiveRatio


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Published Option

proactiveRatio

Default Value: 100
Valid Values: An integer from 0 to 100
Changes Take Effect: After server restart


Specifies the minimum percentage of agent resources that are reserved to handle proactive interactions. If 0 is specified, no resources are specifically allocated to handle proactive interactions (note that proactive traffic is still allowed). If 100 is specified, all resources are allocated to handle proactive interactions and no reactive interactions are allowed.

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