Genesys Customer Experience Insights (CX Insights)

Note: Not all changes listed below may pertain to your deployment.

• July 23, 2018 (9.0.006.01)
• Known Issues

July 23, 2018 (9.0.006.01)

What's New

Initial release

This is the first release of Genesys CX Insights for Genesys PureEngage Cloud.

Genesys CX Insights provides a wealth of historical reporting capabilities, built on a MicroStrategy platform.

It includes over 60 reports and dashboards, based on hundreds of unique and standardized metrics and attributes, and allows you to customize and create new reports.

Known Issues

There are currently no known issues.