Configuration

Description

StatsService share the configuration namespace '_genesys.cxwidget.stats'. StatsService has connection settings to fetch EWT details from each channel.

Example

window._genesys.widgets.stats = {

	ajaxTimeout: 3000,

	ewt: {

		dataURL: 'http://10.0.0.121:7777/genesys/1/service/ewt-for-vq',
		apikey: 'n3exxxxxXREBMYjGxxxx8VA',
		apiVersion: 'v1',
		mode: 'urs2'
	}
};

Options

Name	Type	Description	Accepted Values	Default	Required
ajaxTimeout	number	Number of milliseconds to wait before AJAX timeout	n/a	3000	n/a
ewt.apikey	string	Apigee Proxy secure token.	n/a	n/a	Yes, if using Apigee Proxy.
ewt.dataURL	URL String	URL of GMS API	n/a	n/a	Always
ewt.apiVersion	string	Version of EWT API. Note: This value determines the version of EWT API in GMS. That is: 'v1' - GMS EWT v1 'v2' - GMS EWT v2 Only GET request type with virtual queue name as query parameters are supported.	'v1', 'v2'	'v1'	Yes, if using EWT v2 dataURL
ewt.mode	string	EWT mode parameter for GMS API. This value will vary based on the above apiVersion.	'urs','urs2' or 'stat' for 'v1' 'ewt1,'ewt2' or 'ewt3' for 'v2'	Will vary based on the above apiVersion as shown below. 'urs2' for 'v1' 'ewt2' for 'v2'	n/a