Table SDR_CALL_TYPE

Description

Introduced: 8.5.001. Supported in Genesys Cloud deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the CALL_TYPE and MEDIA_TYPE columns modified in single-language databases); 8.5.008 (MEDIA_TYPE column added)

In partitioned databases, this table is not partitioned.

This dimension table enables Session Detail Record (SDR) facts to be described based on the call type.

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Column List

Legend

Column	Data Type	P	M	F	DV
ID	Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer	X	X
CREATE_AUDIT_KEY	Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19)		X	X
CALL_TYPE	Oracle: VARCHAR2(255 CHAR) MSSQL: nvarchar(255) PostgreSQL: varchar(255)		X		NO_VALUE
MEDIA_TYPE	Oracle: VARCHAR2(50 CHAR) MSSQL: nvarchar(50) PostgreSQL: varchar(50)		X		voice

ID

The primary key of this table.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

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CALL_TYPE

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The type of the call, as specified by the application that processed the call.

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MEDIA_TYPE

Introduced: Release 8.5.008
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The media type of the interaction. One of the following values:

• voice
• chat
• msgbased

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Index List

CODE	U	C	Description
I_SDR_CALL_TYPE	X		Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_CALL_TYPE

Field	Sort	Comment
CALL_TYPE	Ascending
MEDIA_TYPE	Ascending

Subject Areas

No subject area information available.

References

The summary List of References will include the following entries for this table or view:

Child Table/View	Child Table/View Column	Parent Table/View	Parent Table/View Column
SDR_CALL_TYPE	CREATE_AUDIT_KEY	CTL_AUDIT_LOG	AUDIT_KEY