IWWDep Table of Contents Page

Welcome title: Workspace Web Edition Configuration Guide

ProductOverview does not exist. Click to create ProductOverview in 9.0.0DRAFT

ConfigAdmin does not exist. Click to create ConfigAdmin in 9.0.0DRAFT

Provisioning does not exist. Click to create Provisioning in 9.0.0DRAFT

• IntroToConfigOptions title: Introduction To Configuration Options
  
• OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
  
• EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0DRAFT
  
• SettingUpAgents title: Setting Up Agents On The System
  
• SettingUpSupervisors title: Setting Up Supervisors On The System
  
• ManagingAgentStatus does not exist. Click to create ManagingAgentStatus in 9.0.0DRAFT
  
• EnablingComms title: Enabling Internal Communications
  
• SIPPhoneConfig title: Genesys Softphone integration
  
• HandlingInteractions title: Interaction handling
  
  • IntVoice title: Voice
    
  • IntVoicemail title: Voicemail
    
  • IntOutboundCampaigns title: Outbound campaigns
    
  • IntEmail title: Email
    
  • IntChat title: Chat
    
  • CustomerCase title: Customer Case
    
  • IntWorkbins title: Workbins
    
  • IntWorkitems title: Workitems
    
  • IntSRL title: Standard Responses Library
    
  • IntHierarchical does not exist. Click to create IntHierarchical in 9.0.0DRAFT
    
• EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
  
• ActionCodes title: Configuring Not Ready Reason Codes
  
• EmailQA title: Email Quality Assurance
  
• EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
  
• OutboundContact does not exist. Click to create OutboundContact in 9.0.0DRAFT
  
• InteractionManagement does not exist. Click to create InteractionManagement in 9.0.0DRAFT
  
• ConfigUI title: Configuring the User Interface
  
• AdvancedSearch does not exist. Click to create AdvancedSearch in 9.0.0DRAFT
  
• InteractionsSearch does not exist. Click to create InteractionsSearch in 9.0.0DRAFT
  
• MyHistorySearch does not exist. Click to create MyHistorySearch in 9.0.0DRAFT
  
• ActiveRecordingSetup title: Recording Setup