Revision as of 14:59, January 15, 2019 by Djudge (talk | contribs) (Update with the copy of version: draft)
Jump to: navigation, search

Interactions with Screen Recordings

A Screen Recording is a video of the agent's screen during the agent-customer interaction.

Not all interactions include a Screen Recording. Availability of screen recordings is based on the percentage of voice interactions where screen recording is enabled.

When you play back an interaction with a screen recording, the voice and screen are synchronized.

Comments or questions about this documentation? Contact us for support!