Callback VQ Watermark Block

This block enables you to check the number of active callbacks that are currently queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of executed callbacks.

This can be useful for certain business scenarios, such as when you want to stop offering immediate callbacks if there are a certain number of active calls already in the queue.

Inputs tab

Specify the Callback VQ to check for callbacks that are waiting in the queue or in a state of execution (such as being dialed or routed to an agent).

Example

file:Des_callbackvqwatermark_inputs.png

Results tab

Specify the variables that will store the results of the query.

The following outputs are possible:

• outcome (string)
  • WATERMARK_OK (if query OK)
  • undefined (failure)
• watermark (the number of executed callbacks)

Example

file:des_callbackvqwatermark_results.png