Genesys Task Routing

Important

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• Customers: Log in to My Support and select Documentation.
• Partners: Log in to Partner Portal and select Genesys Technical Docs.
• Employees: Go to the internal access point.

Genesys Task Routing allows you to submit workitems to Genesys from an external source, such as Salesforce or NetSuite. Once these external workitems are entered in the Genesys system, you can treat them like other Genesys interactions.

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