Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop | May 16, 2019 | 8.5.202.60 |
| New Agent Desktop | May 23, 2019 | 9.0.000.34 |
| Agent Setup | May 23, 2019 | 9.0.000.49 |
| PureEngage Cloud APIs | May 23, 2019 | |
| Callback | June 6, 2019 | 9.0.000.22 |
| Cloud Data Download Service | June 4, 2019 | 9.0.001.02 |
| Co-browse | May 15, 2019 | 9.0.004.00 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| CX Contact | May 8, 2019 | 9.0.000.12 |
| Designer | June 01, 2018 | 8.5.202.96 |
| New Designer | January 18, 2019 | 9.0.100.21 |
| Developer Console | April 18, 2019 | 9.0.000.32 |
| Digital Channels | December 21 2018 | 9.0.000.10 |
| Genesys Customer Experience Insights (CX Insights) | May 24, 2019 | 9.0.010.05 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Routing | December 28, 2018 | 9.0.014.00 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | March 11, 2019 | 15.10.0 |
| Platform Administration | June 6, 2016 | 8.5.220.25 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | February 21, 2019 | 8.5.510.22 |
| Genesys Softphone | May 10, 2019 | 9.0.006.02 |
| Genesys Softphone VDI Adapter | May 10, 2019 | 9.0.006.02 |
| WebRTC Media Service | April 11, 2019 | 9.0.000.37 |
| Genesys Widgets | May 14, 2019 | 9.0.011.01 |
| Genesys Workforce Management | November 2, 2018 | 8.5.211.06 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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