Callback reports

This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the Callback folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Callback reports

The following reports are available in the CX Insights > Callback folder:

• Callback Details
• Callback Summary

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.