PureEngage reports

This page describes reports especially tailored to Genesys PureEngage Cloud customers. They are ready-to-use, but as always, can be modified to suit your specific business needs.

About PureEngage reports

The following reports are available in the Business Edition folder:

• Agent Activity Business Result
• Agent Group Membership Details
• Agent Login-Logout Details
• Agent Not Ready Reason Code Details
• Agent State Details
• Agent Time
• Interaction Flow Details
• Interaction Handling Attempt Details
• Interaction Volume Business Result
• Queue Summary Customer Segment / Queue Summary Business Result

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.