Outbound Contact reports

This page describes reports you can use to view historical information about outbound campaigns running in your contact center (outbound engagement). Reports in the Outbound Contact folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Outbound Contact reports

The following reports are available in the CX Insights > Outbound Contact folder:

• Campaign Callbacks Summary Report
• Campaign Summary Report
• Contact List Effectiveness Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.