Campaign Summary Report

This page describes how you can use the Campaign Summary Report to view an overall summary of contact attempts on a campaign-by-campaign basis.

[+] Tip: How do I generate a report?

How do I generate a report?
The short answer is: Access Reporting in the Genesys PureEngage Cloud, open a report (from Document List > Interactive Insights > 8.x.x > <name of report>), and click Refresh All to populate the report. For more information, see How do I generate Historical Reports in Genesys PureEngage Cloud?.

Understanding the Campaign Summary Report

The Main tab of this report provides several key measures generated by Outbound campaigns that summarize the disposition of contact attempts to reach customers over the reporting interval. The Summary tab, in bar chart format, focuses on two of those key measures: Accepted and Not Accepted.

The report's design internally filters the dataset to return Outbound voice-only interactions

You can specify the Dates, Campaigns, and Tenants on which to report.

The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:

• [+] Prompts for the Campaign Summary Report

  Prompt	Description
  Pre-set Date Filter	Choose a Date Range from the list of preset options. This prompt overrides the Start Date and End Date values.
  Start Date	Choose the day and hour from which to begin collecting data into the report. This prompt has no effect if Pre-set Date Filter is set to anything except None.
  End Date	Choose the day and hour at which to stop collecting data into the report. This prompt has no effect if Pre-set Date Filter is set to anything except None.
  Campaign	Select one or more campaigns lists from which to gather data into the report. Default: ALL
  Tenant	Select one or more tenants for which to gather data into the report. Default: ALL

• [+] Measures used in the Campaign Summary Report

  Measure	Description
  Contact Attempt \ Attempts	The total number of contact attempts that the Outbound Contact Server processed for this campaign regardless of the disposition of each attempt or how the attempt was initiated.
  Contact Attempt \ Accepted	The total number of times attributed to the interval that contact attempts from this campaign returned an answered call result (CALL_RESULT_CODE='ANSWERED').
  Contact Attempt \ Not Accepted	The total number of times attributed to the interval that the call result of contact attempts from this campaign was No Answer (CALL_RESULT_CODE='NO_ANSWER').
  Contact Attempt \ Abandoned Waiting	The total number of times attributed to the reporting interval that contact attempts from this campaign returned an abandoned call result (CALL_RESULT_CODE='ABANDONED').
  Contact Attempt \ Busy	The total number of times attributed to the reporting interval that contact attempts from this campaign returned a busy call result (CALL_RESULT_CODE='BUSY').
  Contact Attempt \ No Signal	The total number of times attributed to the interval that the call result of contact attempts from this campaign was Wrong Party—the right person was not contacted (CALL_RESULT_CODE='WRONG_PARTY').
  Contact Attempt \ Dial Dropped	The total number of times attributed to the interval that the system detected a call drop during contact attempts made from this campaign (CALL_RESULT_CODE='CALL_DROP_ERROR').
  Contact Attempt \ Answering Machine Detected	The total number of times attributed to the reporting interval that the system detected an answering machine for contact attempts from this campaign (CALL_RESULT_CODE='ANSWERING_MACHINE_DETECTED').
  Contact Attempt \ Fax Modem Detected	The total number of times attributed to the interval that the system detected a fax machine for contact attempts made by this campaign (CALL_RESULT_CODE='FAX_DETECTED').
  Contact Attempt \ Overdial	The total number of CPD dials that were abandoned or were answered by the called party but not established with an agent or IVR within two seconds of the dialing event.
  Contact Attempt \ Avg CPD Dial Time	The average dial duration, in milliseconds, of OCS-initiated calls.
  Contact Attempt \ Avg CPD Transfer Time	The average amount of time, in milliseconds, of CPD transfers completed during the reporting interval.
  Contact Attempt \ Avg CPD Time	The average amount of time, in milliseconds, of call-progress detection for contact attempts initiated during this reporting interval.