Auto Fail

Description

The Auto Fail report provides a summary of all the Quality Monitoring evaluation forms that were designated as auto fail for selected evaluations.

Common Usages

Enables you to monitor evaluation with evaluation forms that were designated as auto fail.

Customizing the Report

General Settings:

• Evaluation - Enables you to select from a list of evaluations that contain forms that were assigned as auto fail.
• Form - Enables you to select from a list of forms that were assigned as auto fail.
• Date Range - Enables you to select the period of time on which to base the report.

Actions

Click a form name to see a list of all the evaluation session that failed due to the auto fail designation.

From the list that appears, you can click the Agent Name to view the specific form that failed.

Important

If you select a specific form from the Form list at the top of the report, you will receive the list of the evaluation sessions that failed for the selected form.