Interaction Evaluation Summary

Description

The Interaction Evaluation Summary report shows the evaluation score for the last evaluation session, associated with a specific evaluator and interaction.

Common Usages

Enables you to monitor evaluation session scores for a specific evaluator.

Customizing the Report

General Settings

• Form - Enables you to select the specific form to be analyzed and displayed in the report.

Important

If the Form list does not include the form you want to select, refresh the page.

• Interaction ID - Enables you to select the specific internal interaction ID to be analyzed and displayed in the report.
• Evaluator - Use to select the specific evaluator to be analyzed and displayed in your report.

For additional information, see Report Parameters.