attachment.max-file-upload-size
Section: workspace-service
Default Value: 8
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: Immediately
Introduced: 9.0.000.39
Related Options: email.max-attachment-size
Specifies the maximum size (in MB) of one file that agents can attach to an interaction. The value 0 means that attaching is not allowed. The maximum allowed attachment size is 50 MB. This option cannot be overridden and must be set in the WS_Cluster application.
disaster-recovery.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.0.000.80
Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server and Genesys Web Services.
security.web-content.sandbox-rights.default-authorizations
Section: interaction-workspace
Default Value: ALLOW-SCRIPTS,ALLOW-FORMS,ALLOW-POPUPS,ALLOW-SAME-ORIGIN
Valid Values: Comma-separated list of default sandbox rights authorization that are set up for the embedded Web Application in INTERNAL, BACKGROUND or HIDDEN mode (based on iframes) in order to unlock some security restrictions : ALLOW-SCRIPTS, ALLOW-FORMS, ALLOW-POPUPS, ALLOW-SAME-ORIGIN, ALLOW-DOWNLOADS, ALLOW-PRESENTATION, ALLOW-POINTER-LOCK
Changes Take Effect: Immediately
Introduced: 9.0.000.31
Modified: 9.0.000.76
Specifies the default sandbox rights authorization options that are set up to embedded Web Application in INTERNAL, BACKGROUND or HIDDEN mode (based on iframes), in order to remove restrictions and enable features.
privilege.myagents.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables supervisors to access the My Agents view, where they can view and update the state for agents in the groups they supervise. Supervisors can also remotely log off agents from media channels in this view.
privilege.chat.can-consult
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables the agent to use the Chat consultation feature.
sipendpoint.enable-auto-mute
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies whether mute and unmute are done automatically when agent sets speaker or microphone volume to 0.
teamlead.myagents.thresholds.enabled
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: teamlead.myagents.thresholds.<media-type>
Enable thresholds to be used for channels specified by the teamlead.myagents.thresholds.<media-type> option.
teamlead.myagents.enabled-channels
Section: interaction-workspace
Default Value: voice,chat,email
Valid Values: Comma-separated list of channel names from the following list: voice, chat, email, facebook, twitter, workitem
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the channels that are displayed in the My Agents view. Channels are displayed in the order in which they appear in the list.
teamlead.myagents.manual-refresh.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: teamlead.myagents.refresh-rate
Specifies whether the manual refresh button is displayed in the My Agents view. Manual refresh is automatically enabled if automatic refresh is disabled by the teamlead.myagents.refresh-rate option.
teamlead.myagents.refresh-rate
Section: interaction-workspace
Default Value: 30
Valid Values: Valid values are integer values between 5 and 5000. Values less than 5 disables the automatic refresh.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Related Options: accessibility.visual-impairment-profile
Specifies the frequency, in seconds, to refresh the list of agents. To disable automatic refresh, specify a value less than 5 to indicate manual refresh. Automatic refresh is also disabled if the value of the accessibility.visual-impairment-profile option is true.
teamlead.myagents.pagination.limit
Section: interaction-workspace
Default Value: 10
Valid Values: An integer value between 10 and 100.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the maximum number of agents displayed per page in the My Agents tab.
contact.directory-search-mode
Section: interaction-workspace
Default Value: sql
Valid Values: A value from the following list: sql, lucene
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the technical mode used in the Contact Directory view to search for contacts. The lucene mode must be used for large database of contacts.
outbound.negotiate-logout-on-exit
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies whether negotiated logout with Outbound Server is enabled for Outbound campaigns. In negotiated logout, agents cannot log out of Workspace if they are the target of an outbound record or have an unclosed record. This option can be overridden by a routing strategy as described in Configuration Guide.
privilege.email.can-interim-send
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Enables an agent to send interim outgoing email interactions.
interaction.auto-focus.<media-type>
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Related Options: interaction.auto-focus
Specifies whether the inbound interaction of the specified media type is in focus automatically when is accepted. This option overrides the interaction.auto-focus option. This option can be overridden by a routing strategy as described in the Configuration Guide.
interaction.auto-focus
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Modified: 9.0.000.65
Specifies whether the inbound interaction is in focus automatically when it is accepted. This option can be overridden by a routing strategy as described in the Configuration Guide.
service-client-api.option.read-allowed-web-content-origin
Section: interaction-workspace
Default Value: No default value
Valid Values: A comma-separated value list of URL or '*', with patterns for example: 'http://my-web-server-1,http://my-web-server-2(*),http://my-web-server-3(voice.*)' or '*'.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.39
Specifies the list of granted origins and read allowed options that are used in the web extension views. You can filter access to provisioning with the following self-explanatory keywords:
- 'voice.*'
- 'sipendpoint.*'
- '...'
For example, the value of this option could now be: http://my-web-server0, http://my-web-server1 (*) , http://my-web-server2 (voice.*, system.*), http://my-web-server3 (sipendpoint.*, CustomSection/*).
In this example, all requests are allowed for the http://my-web-server0 and http://my-web-server1 domains. For the http://my-web-server2 domain, only the following access to provisioning are allowed: 'voice.*', 'system.*'. For the http://my-web-server3 domain, only the following access to provisioning are allowed: - 'sipendpoint.*'
- 'CustomSection/*'
This option cannot be overridden and must be set in the WS_Cluster application.
Change History
The following sections and options have been added or changed in 9.0.000.39:
- service-client-api.option.read-allowed-web-content-origin was added.
- interaction.auto-focus was added.
- interaction.auto-focus.<media-type> was added.
- privilege.email.can-interim-send was added.
- outbound.negotiate-logout-on-exit was added.
- contact.directory-search-mode was added.
- teamlead.myagents.pagination.limit was added.
- teamlead.myagents.refresh-rate was added.
- teamlead.myagents.manual-refresh.enabled was added.
- teamlead.myagents.enabled-channels was added.
- teamlead.myagents.thresholds.enabled was added.
- No results was added.
- sipendpoint.enable-auto-mute was added.
- privilege.chat.can-consult was added.
- privilege.myagents.can-use was added.
- security.web-content.sandbox-rights.default-authorizations was modified.
- disaster-recovery.enabled was added.
- attachment.max-file-upload-size was added.
Content under development