Designer reports

This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Designer reports

The following reports are available in the CX Insights > Designer folder:

• Activity Summary Report
• Application Duration Report
• Application Summary Report
• Assisted Service Interactions by Last Milestone Report
• Blocks Summary Report
• Milestone Summary Report
• Self Service Statistics Report
• Survey Answer Report
• Survey Statistics Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.