About Web Services and Applications
Overview
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The Web Services and Applications package for On-Premises contains a variety of microservices that you can implement in your contact center. The following UIs are currently offered:
- Workspace Web Edition
- Gplus Adapter for Salesforce
- Web Service and Applications is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.
- Genesys does not deploy and operate databases in On-Premises deployments. It is always the responsibility of the end user. In a production deployment, data store components (PostgreSQL, Redis, Elasticsearch) must be deployed outside of the Kubernetes cluster and managed by the end user's DBA team. The end user's DBA team will also be responsible for ensuring that these data store components are configured with the appropriate scalability, resiliency and data protection (backups, and so on).
- Currently, Web Service and Applications supports single region deployments.
- Only a Helm v3 deployment method is supported.
- High Availability (HA) is provided through N+1 architecture.
- Disaster Recovery (DR) – Contact your Genesys representative and the Architecture team for guidance about recommended DR designs.
- REST API is not available in this restricted release of Web Services and Applications.
Workspace Web Edition
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
- Related documentation: Web Services and Applications Configuration Guide and Workspace Web Edition Developer's Guide and API Reference.
Gplus Adapter for Salesforce
Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce.