Gplus Adapter for Salesforce

The Gplus Adapter for Salesforce is an integrated solution that enables users to handle contact center interactions seamlessly within Salesforce. It's included as part of the Web Services and Applications installation package.

The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and activity logs. It presents complete customer information at a glance to more effectively serve customers in Salesforce Lightning.

Gplus Adapter for Salesforce provides the Workspace Web Edition experience within the Salesforce Lightning environment. For more details, refer to Configuring Gplus Adapter for Salesforce Lightning.