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Deploying Web Services and Applications in Docker Compose

This page provides instructions on preparing and deploying Web Services and Applications with Docker. 

Prerequisites

For hardware, software, and Workspace Web Edition requirements, refer to Prerequisites. Also, ensure your environment has access to docker.io/library. If internet access is not available, manually load the following public container images to the Docker registry:

Configuring Web Services and Applications

To configure Web Services and Applications, refer to Configuring Web Services and Applications.

Deploying Web Services and Applications

  1. Unpack the installation package file (e.g. IP_HTCCDev_9000207b1_ENU_dockerlinux.zip) , and navigate to the ip folder which should contain the following files:
    • gws-microservices.tgz
    • exported microservices in tar.gz format (e.g. gws-platform-configuration_9.0.000.50.tar.gz)
  2. Unpack the gws-microservices.tgz archive to the /opt/genesys/gws directory.
    • mkdir -p /opt/genesys/gws 
    • tar xvf gws-microservices.tgz -C /opt/genesys/gws
  3. Populate the Docker images (presented in *.tar.gz format) from the installation package: 
    • for i in *.tar.gz; do sudo docker load --input $i; done
    Important
    This command must be run with Docker-capable privileges.
  4. Edit the following values in the /opt/genesys/gws/kubernetes/parameters.yaml file:
Environment Variable Value Description
DOCKER_REPOSITORY Should be empty if the Web Services and Applications images are loaded manually.
REDIRECT_URIS \"http://uri1\",\"http://uri2\"

A comma-separated array of resolvable host names or IP addresses of the Docker host machine. Used as a part of the OAuth authentication flow.

Important
To access the lab deployment, it is mandatory to set resolvable host names or IP addresses for the Docker host machine.

The array should use double quotes and the quotes should be escaped using backslashes. The array should not have any white space between items.

DOCKERHUB_MIRROR Should be empty if the images of the Infrastructure components are loaded manually.
LOCATION /USW2 The location of Configuration Server.
Important
The Web Services and Applications cluster application object (typically names CloudCluster) in the Configuration Database must be configured with a specified location for each connection to Genesys servers like Configuration Server, Stat Server, T-Server, and so on. This setting defines which server instance is visible by the Web Services and Applications node based on its position in the Web Services and Applications Cluster.
ENVIRONMENT_USERNAME default The username to connect to Configuration Server.
ENVIRONMENT_APPNAME GWS_App The application name to connect to Configuration Server. For details, refer to Creating GWS Client Application.
ENVIRONMENT_PASSWORD password The password to connect to Configuration Server.
ENVIRONMENT_CONFIG_SERVER_PORT 8888 The port number of the primary Configuration Server.
ENVIRONMENT_CONFIG_SERVER_PRIMARY_ADDRESS 127.0.0.1 The IP address of the primary Configuration Server.
ENVIRONMENT_CONFIG_SERVER_TENANT Environment The Configuration Server's tenant name.
CONTACT_CENTER_DOMAIN_NAME on_premise_lab The domain associated with this contact center.
Important
While logging on to WWE, use the domain name as the tenant name.
  1. For Elasticsearch, the default operating system limits on mmap counts is likely to be too low, which may result in out-of-memory exceptions. To mitigate it temporarily, run the following:
    sudo sysctl -w vm.max_map_count=262144

    To set this value permanently, update the vm.max_map_count setting in /etc/sysctl.conf. To verify after restarting, follow these steps:

    sudo sysctl vm.max_map_count
  2. Navigate to the /opt/genesys/gws/docker/wwe directory.
  3. Source the common-env file with environment variables:
    . ../common-env
  4. Invoke docker-compose
    docker-compose up -d
  5. Wait until docker-compose is up and running. It may take up to 10 minutes.
  6. Verifying Web Services and Applications

    Use the following links to get the expected versions of the Web Services and Applications components and verify they are correct:

    Service Verification URLs
    Authentication Service http://GWS_APPLICATIONS_IP/auth/v3/version
    Configuration Service http://GWS_APPLICATIONS_IP/configuration/v3/version
    Environment Service http://GWS_APPLICATIONS_IP/environment/v3/version
    Data Collector Service http://GWS_APPLICATIONS_IP/datacollector/v3/version
    Workspace Web Edition http://GWS_APPLICATIONS_IP/ui/wwe/index.html
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