Top tasks for PureEngage Cloud

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need.

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• Getting started as an Administrator

People & Permissions

Manage the people in your organization.

• Set up a new agent
• Set up your teams and permissions
• Create and manage skills
• Manage users (Persons)

Business & Operations

Manage resources and settings for your business and operations.

• Make changes to a routing application (Designer content requires login)
• Manage your resources
• Make changes to Business Attribute values