Getting started

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

Before you start, review the following web browser requirements and access information to gain a full understanding of the Agent Setup tool. The intended audience for this guide are administrators that are responsible for creating and managing user accounts, configuring the call center settings, and assigning global settings to agent groups.

Web browser requirements

You access the Agent Setup interface through one of the following supported web browsers:

• Microsoft Internet Explorer 11
• Google Chrome 54 or later
• Mozilla Firefox 45 or later
• Microsoft Edge

Agent Setup User Roles

When setting up user accounts, it's important to understand how the Agent Setup user and administrator roles are distinguished and what Genesys product to use to add the accounts. Essentially, two main roles exist:

• Agent Setup users: Users are assigned to the Administrator access group, which grants the user the correct role to perform basic administration of users. To add Agent Setup users accounts to your contact center, import the administrator accounts or use Platform Administration.
• Agent Setup administrators: These users are assigned to both the Administrator access group and the Agent Setup Administrator access group. The Agent Setup Administrator access group is associated with the correct role and permissions to perform administrative tasks in Agent Setup. To add administrator accounts to your contact center, you can either import the administrator accounts or use Platform Administration.

Note: In your access group folder, each of these access groups are prepended with your company name. For example, Genesys Administrator.

How do I access the Agent Setup interface?

Access to Agent Setup requires a web browser. If you haven't already, read Before you set up an agent.

You can access the Agent Setup interface by logging into your Genesys Portal and clicking the Agent Setup icon.

Logging in

After you log into the Genesys Portal, the Agent Setup displays another login window and you must log in again.

Type your username, click Next, type your password, and click Sign In.

Note: You are not required to enter a Tenant name.

Logging out

When you have completed your administration tasks, click the menu in the upper-right corner, and select Log Out.