Email reports

Important

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This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Email reports

The following reports / dashboards are available in the CX Insights > Email folder:

• Agent Summary Activity Email Report
• Agent Utilization Email Report
• Interaction Volume Business Attribute Email Report