Queues reports

Important

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This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Queues reports

The following reports are available in the CX Insights > Queues folder:

• Abandon Delay Report
• Interaction Traffic Group Report
• Interaction Traffic Report
• Queue Outline Report
• Queue Summary Report
• Speed of Accept (hours) Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.