Tools Menu Reference

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

The following list provides a brief description of each Tools menu item:

• System Admin

System Administration tools enable you to manage and assign specific user views and configure names for metadata filter options and columns.

• Export Completed QM Sessions

Enables you to enables you to perform a batch export of QM session data associated with sessions that were completed during a specific date range.