Click-to-dial

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Click-to-dial.

Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.

Using click-to-dial

With click-to-dial, when you click a phone number in Salesforce, Adapter automatically dials it and starts the call. For example, you might search for a contact and then click the related phone number.

Related documentation

• To learn how to use Gplus Adapter, see the Genesys Agent Desktop help.