Email reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Email reports.

This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Email reports

The following reports / dashboards are available in the CX Insights > Email folder:

• Agent Summary Activity Email Report
• Agent Utilization Email Report
• Interaction Volume Business Attribute Email Report