Desktop Options

Important

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To configure desktop options, click Contact Center Settings > Desktop Options. In the Desktop Options section, you can select the channels and other options that are available to all agents and users in your contact center. Click the links below to view an image and option descriptions for each section.

• Channel options
• Standard Response options
• Statistics options
• Global Login options
• Supervisor options
• Voice options
• Chat options
• Email options
• Outbound options
• Workitem options
• Facebook options
• Twitter options
• Recording options
• Contact options
• Interaction History Advanced Search options
• Standard Response Library options
• Genesys Softphone options
• Feedback options
• My Channels options
• Service Client options

Next Steps

After you have configured your Desktop Options, configure options for the Gplus Adapter. See CRM Adapter. You can also proceed to configure your Agent Groups. See Agent Groups.