Add Attachments

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

To add an attachment to your Standard Response:

Click Attachments under your Standard Response in the Category Tree to open the Attachments configuration page.

• To add an attachment, click Attach.
• To remove an attachment, select it, then click the trash can icon.
• To view an attachment, select it, then click Open. This downloads the file to your environment.

Next Steps

• Review the history and manage versions
• Create Field Codes