Calibration Score

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

The Calibration Score summarizes all the evaluation sessions for one Calibration Evaluation and provides a graph that shows the specific Calibration Evaluation form scores.

Common Usages

Enables you to create a report that compares two or more evaluators performance.

Customizing the Report

General Settings:

• Evaluation - Enables you to select the Calibration Evaluation on which to base the Calibration Score report.

Important

If the Evaluation list does not include the evaluation you want to select, refresh the page.

• Baseline Average - Enables you to highlight a score by which evaluators are compared. For example, if you enter 80% for the Baseline Average you will be able to see who scored about and below 80%.

For additional information refer to Report Parameters.

Actions

Sort the evaluator names in the Y-axis.