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Evaluator Evaluation Comparison

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.



Description

The Evaluator Evaluation Comparison Report summarizes the average evaluation score for selected evaluators.

Common Usages

Enables you to compare evaluator evaluation scores.

Customizing the Report

General Settings

  • Date Range - Use to select the period of time on which to base the report.
  • Form - Use to select the specific form to be analyzed and displayed in your report.
Important
If the Form list does not include the form you want to select refresh the page.
  • Evaluators - Use to select the specific evaluators to be analyzed and displayed in your report.

For additional settings, see Report Parameters.

Actions

Click an agent in the Y-axis to drill down and view the form scores associated with the selected evaluator.

This page was last edited on October 2, 2020, at 12:39.
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