Form Questions

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

A Quality Management form can contain one or more of the following question types:

• Yes/No
• Multiple Choice
• Choose from List
• Free Form
• Sliding Scale

Important

Weights are assigned to Multiple Choice, Choose from List, Yes/No and Sliding Scale questions. The weights indicate the relative importance of each question and are used by the system to calculate the form's score. For more information, see Configure Question Weights.

Yes/No

A Yes/No question requires the user to select one answer. The question offers three answers: Yes, No or Not Applicable (N/A).

1. In a new or existing form, click Insert in the form group to which you want to add the Yes/No question.
2. Select Yes/No. The question appears without a title but with the two options (Yes, No).
3. Click the Question Title field and enter the question.
4. Click the Question Description field and enter a description for the question. You can expand the Question Description field (click and drag the bottom right corner) and enter up to 4096 characters.
5. Click Add N/A to add the not applicable option.
6. If the question is mandatory, select the Required check box.
7. Click Auto Fail next to the answer that will cause the entire form to fail and receive a score of 0 when selected .
8. Click Done.

Multiple Choice

A Multiple Choice question enables the user to select one answer from a list of answers.

1. In a new or existing form, click Insert in the form group to which you want to add the Multiple Choice question.
2. Select Multiple Choice. The question appears without a title and the statement "No answers defined".
3. Click the Question Title field and enter the question.
4. Click the Question Description field and enter a description for the question. You can expand the Question Description field (click and drag the bottom right corner) and enter up to 4096 characters.
5. Click Add new choice to add the first of a number of choices.
6. Repeat step #5 until you have added all the possible answers.
7. If the question is mandatory, select the Required check box associated with the specific question.
8. Click Auto Fail next to the answer that will cause the entire form to fail and receive a score of 0 when selected.
9. Click Done.

Choose from List

A Choose from List question enables the user to select multiple answers from a list of choices.

1. In a new or existing form, click Insert in the form group to which you want to add the Choose from List question.
2. Select Choose from List. The question appears without a title and the statement "No answers defined".
3. Click the Question Title field and enter the question.
4. Click the Question Description field and enter a description for the question. You can expand the Question Description field (click and drag the bottom right corner) and enter up to 4096 characters.
5. Click Add new choice to add the first of a number of answers.
6. Repeat step #5 until you have added all the Choose from List answers.
7. If the question is mandatory, select the Required check box.
8. Click Auto Fail next to the answer that will cause the entire form to fail and receive a score of 0 when selected.
9. Click Done.

 

Free Form:

A Free Form question enables the user to freely formulate an answer.

1. In a new or existing form, click Insert in the form group to which you want to add the Free Form question.
2. Select Free Form. The question appears without a title.
3. Click the Question Title field and enter the question.
4. Click the Question Description field and enter a description for the question. You can expand the Question Description field (click and drag the bottom right corner) and enter up to 4096 characters.
5. If the question is mandatory, select the Required check box.
6. Click Done.

 

Sliding Scale

A Sliding Scale question enables the user to set a scale with a minimum and maximum value, where the maximum value represents a stronger association to the question. 

1. In a new or existing form, click Insert in the form group to which you want to add the Sliding Scale question.
2. Select Sliding Scale. The question appears without a title.
3. Click the Question Title field and enter the question.
4. Click the Question Description field and enter a description for the question. You can expand the Question Description field (click and drag the bottom right corner) and enter up to 4096 characters.
5. From the menus provided select a minimum and maximum value.
6. In the Minimum text box, provide a name for the minimum value.
7. In the Maximum text box, provide a name for the maximum value.
8. If the question is mandatory, select the Required check box.
9. Click Auto Fail to cause the entire form to fail and receive a score of 0 when the minimum is selected.