Use iWD Manager

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

Use iWD Manager to:

• Search, display, manage and update workitems (Workitems tab)
• Monitor workitems (Summary tab)
• Configure iWD global settings—Genesys use only—(Settings tab)

Important

You can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.

You can:

• Drag and drop columns across the screen.
• Sort multiple columns at once using the up and down sort arrows, which display on mouseover. Columns with sorting applied are indicated with a sequence number.
• Scroll continuously to the bottom of the display list without paging.