Use iWD Manager

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to IWD Manager.

Use iWD Manager to:

• Search, display, manage and update workitems (Workitems tab)
• Monitor workitems (Summary tab)
• Configure iWD global settings—Genesys use only—(Settings tab)

Important

You can only view and/or use features and functions in iWD Manager if you have the appropriate roles and privileges assigned to you. On-screen features that are grayed out are not available. Contact your administrator to update your privileges.

You can:

• Drag and drop columns across the screen.
• Sort multiple columns at once using the up and down sort arrows, which display on mouseover. Columns with sorting applied are indicated with a sequence number.
• Scroll continuously to the bottom of the display list without paging.