Gplus Adapter for Salesforce Lightning (v9)

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Gplus Adapter for Salesforce Lightning (v9).

Genesys Engage cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.

See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.

Important

The Gplus Adapter URL in Salesforce Call Center follows this format: https://<your company name>/ui/crm-workspace/index.html

How do I setup Gplus Adapter in Salesforce Lightning?

You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.

How do I migrate Gplus Adapter from an earlier version?

Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce Lightning.

How do I configure Gplus Adapter functionality?

First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.

You can configure the following Salesforce functionality:

• SSO
• Click-to-dial
• Screen pop
• Activity History

How do I access Gplus Adapter?

You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.