Designer reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Designer.

This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Designer reports

The following reports are available in the CX Insights > Designer folder:

• Activity Summary Report
• Application Duration Report
• Application Summary Report
• Assisted Service Interactions by Last Milestone Report
• Blocks Summary Report
• Milestone Summary Report
• Self-Service Statistics Report
• Survey Answer Report
• Survey Statistics Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.