Queues reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Queues reports.

This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Queues reports

The following reports are available in the CX Insights > Queues folder:

• Abandon Delay Report
• Interaction Traffic Group Report
• Interaction Traffic Report
• Queue Outline Report
• Queue Summary Report
• Speed of Accept (hours) Report
• Speed of Accept (seconds) Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.