Details reports

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to the latest documentation for Details reports.

This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important

Reports in the Details folder are designed for troubleshooting purposes, and are not intended to be run on a daily basis in most scenarios, as these reports can take a long time to run and can impact performance. When you do run them, it is best to focus them on a specific area, or period of time (usually a single day or less).

About Details reports

The following reports are available in the CX Insights > Details folder:

• Agent Details Activity Report
• Agent Group Membership Details Report
• Agent Login-Logout Details Report
• Agent State Details Report
• Interaction Handling Attempt Report
• Interaction Flow Report
• Transfer Detail Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.