Revision as of 16:21, March 3, 2021 by Olena.chapovska@genesys.com (talk | contribs) (Created page with "=Smart Failover= <font color="#B24DE7"> '''Olena's comment''': New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment. <br> Source https://intranet.genesy...")
Smart Failover
Olena's comment: New page for GAPI-23129 [DOC] [DEP] Smart failover for premise deployment.
Source https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDA&title=Premise+SIP+BC+and+WWE+9+Smart+Failover
WWE Failure
WWE triggers a disaster recovery failover to another site based on the following triggers:
- DN unregistration (DNStateChanged Inactive event received)
- Voice channel unavailability (ServiceStateChanged UNAVAILABLE event received)
- CometD real-time channel loss
- Workspace initialization issues at login
- Registration failure for Softphone
- Registration failure for WebRTC
The WWE application needs to authenticate in order to login to the backup site. Single Sign-On (SSO) integration automatically login to the backup site without requiring the agent to enter a password.
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