8.5.500.36
Genesys SR Service Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 06/01/26 | General | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
An issue that prevented SRS from starting Screen recording in non-English environment is fixed. (GIR-35194)
Multi-monitor capture now correctly detects and records all connected displays, including secondary monitors. (GIR-35265).
Black screen observed at the beginning of the screen recording is fixed. (GIR-35295).
Upgrade Notes
In-place upgrade is not supported for Genesys SR Service 8.5.500.36. A fresh installation is required.
Installation and Uninstallation Guide
Before Uninstalling SRS
- Open Command Prompt as Administrator.
- Navigate to the SRS installation directory: cd C:\Program Files (x86)\GCTI\Genesys SR Service
- Unregister the Screen Capture DLL: regsvr32 -u screen-capture-recorder.dll
Uninstalling and install the SRS following the deployment guide Genesys Interaction Recording Solution Guide
This page was last edited on June 1, 2026, at 15:01.
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