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Workbench Configuration

The Workbench Configuration Console allows the user to manage, configure and view the state/status of the Workbench components.

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The Workbench 'Configuration Console' has the following sub menus:

  • Overview
    • Gain an at-a-glance overview of the state, status and content of the Workbench components and features
  • General
    • System Data Retention Period
      • this applies to the data stored within Workbench and the duration for which its stored; if this setting is enabled, data will be permanently deleted post this value; the default is Enabled and 30 days
        • Note: Data Retention values not updated in real-time when viewing this page
    • Alarm Expiration
      • this applies to the 'Workbench' Active Alarms duration, if not resolved, if this setting is enabled, Workbench alarms (not Genesys Engage) will be automatically closed post this value - i.e. to avoid manually clearing 100 Channel Monitoring active alarms, they would be automatically cleared post this value; the default is Enabled an 172800 seconds (2 days)
        • Note: Alarm Expiration values not updated in real-time when viewing this page
    • Session Expiration
      • this applies to the timeout of sessions; Users will be auto logged out of Workbench if/when a new request is greater than the Session Expiration; if/when the Session Expiration setting is unchecked/disabled, Users will never be auto logged out
  • Hosts
    • These are either Workbench hosts or Engage hosts
    • Engage hosts will only be present if the Workbench Agent is installed on the respective Engage host (i.e. SIP Server host)
    • Only deploy the Workbench Agent on Engage hosts that you wish to ingest metric data (CPU/RAM/DISK/NETWORK) from
    • This Configuration section allows read-only visibility of Workbench Host Objects
      • The WB Host objects can be:
        • Deleted (i.e. should there be a need to move/re-install Workbench Additional components to a new Host/Server)
Warning
  • Use the Delete option with extreme caution; please read and uderstand these instructions before progressing.
  • This will permanently delete the WB Host Object from the WB UI and also backend configuration
  • The WB Delete action will NOT delete the respective binaries from the host; that will be a manual task via the respective host post deleting in the WB UI
Warning
  • WB Primary Host deletion is NOT supported - only Workbench Additional Hosts/Nodes can be deleted
  • Pre-Cluster formation
    • Delete WB Secondary WB Host object from configuration page under Host section
      • ALL associated WB component config data will be permanently removed
      • Now and only when the WB Host is deleted, delete the associated Hosts WB Application component config objects one-by-one under Applications section
  • Post-Cluster formation WB Host deletion is NOT recommended
  • Applications
    • In Workbench 9.x there are 8 x Workbench Application Objects:
      • Workbench IO (for WB UI and integration to Genesys Engage including the Channel Monitoring feature)
      • Workbench Agent (for WB status, control and configuration - in WB 9.0 Workbench Agents are ONLY installed on Workbench hosts, not Genesys Engage hosts)
      • Workbench Elasticsearch (for WB storage)
      • Workbench Kibana (for WB UI)
      • Workbench Logstash (an ETL pipeline primarily relating to Workbench Agent Metric data ingestion)
      • Workbench Heartbeat (for WB component health monitoring)
      • Workbench Metricbeat (for Host/Process Metric data ingestion in conjunction with the Workbench Agent component)
      • Workbench ZooKeeper (for WB configuration)
    • This Configuration section allows visibility and managment of the Application Objects above
      • The Application Objects can be:
        • Renamed (i.e. "WB_IO_Primary" to "APAC_WB_IO_P")
        • Edited (i.e. change the [WB_Kibana_Primary\HTTP Port] setting from the default 8181 to 9191)
        • Deleted (not the Workbench Primary host Applications)
Warning
  • Use the Delete option with extreme caution; please read and uderstand these instructions before progressing.
  • This will permanently delete the WB Application Object from the WB UI and also backend configuration
  • If the Workbench IO, Workbench Agent or Workbench Kibana Application Types are deleted, a full re-install will be required
  • The WB Delete action will NOT delete the respective binaries from the host; that will be a manual task via the respective host
Warning
  • WB Primary Host deletion is NOT supported - only Workbench Additional Hosts/Nodes can be deleted
  • Pre-Cluster formation
    • Delete WB Secondary WB Host object from configuration page under Host section
      • ALL associated WB component config data will be permanently removed
      • Only when the WB Host object is deleted, delete the associated Hosts WB Application component config objects one-by-one under Applications section
  • Post-Cluster formation WB Application deletion is NOT recommended
  • Data-Centers
    • The Data-Center(s) name(s) are provided during WB installation and will be displayed according to the value(s) entered
  • Auditing
    • The Workbench Audit Console is similar to the Changes Console but also provide visibility of WB User Logins/Logouts; the Audit events will also evolve overtime
      • Note: Audit events are not updated in real-time when viewing this page
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Configuration Edit Example

This example below show the "WB_IO_Primary" application being edited:

  • The application name is being changed from "WB_IO_Primary" to "WB_IO_Pri"
  • There's indication that 1 option/setting and has modified
  • The Save button is enabled and when the user clicks Save the application will be subseqently renamed.
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This page was last edited on June 22, 2022, at 08:42.
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