Planning your Cloud Deployment

Once installation and configuration is completed and Workspace Web Edition & Web Services is running, the next step is to create one or more contact centers and their associated resources. When deployed in Cloud mode, Workspace Web Edition & Web Services can support many contact centers defined across one or more supporting Genesys environments. A Genesys environment in this case means a Genesys platform installation that contains a Configuration Server, T-Server, Interaction Server and other supporting components such as Stat Server, Universal Routing Server, Universal Contact Server, and so on.

How many Genesys environments are created will depend on the initial resources supporting the Workspace Web Edition & Web Services deployment and the contact centers created will typically map to different initial customers.

As new Genesys Environments are provisioned and added to the deployment and new customers are signed on, additional Contact Centers and Genesys Environments can be created.

The following sections outline some potential starting scenarios.

One Contact Center and One Genesys Environment

The most simplistic starting point is one in which there is a single Genesys platform installation and a single customer. In this case, a single Contact Center is created for the customer and a single Genesys Environment is created to access the Genesys platform.

Multiple Contact Centers and One Genesys Environment

A second, slightly more interesting staring point is one in which there is a single Genesys platform installation that supports two or more customers. In this case, a single Genesys Environment is created to access the platform and a Contact Center is created for each customer, each of which is associated with the same Genesys Environment.

Multiple Contact Centers and Multiple Genesys Environments

The third possibility is the most involved. This is the case where there are several Genesys platform installations that will each support one or more customers. A Genesys Environment will be created for each Genesys platform installation, In this case, however, it is important to plan which resources will be shared by which customers. Once that is decided, a Contact Center can be created for each customer and associated with the correct Genesys Environment.